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Terms of Service

Welcome to Task Owl. Task Owl is a brand of Task Owl VA, LLC. By accessing this website (taskowlva.com) or engaging services, digital products, or resources offered by Task Owl VA, LLC ("we," "our," or "us"), you agree to the following Terms of Service.

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Please read these terms carefully before using this website or engaging our services.

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Scope of Services

Task Owl is a strategic growth practice providing Online Business Manager (OBM) services, project-based operational support, and digital tools for founders and small business owners.

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Our services include:

  • Strategic operational consulting and OBM partnership

  • The Strategic Growth Audit™ and related diagnostic engagements

  • Coordinated execution support, delivered directly or through trusted virtual assistants and content managers working under Task Owl's direction

  • Digital products, templates, and tools
     

All services are delivered according to a defined scope, timeline, and workflow structure, as outlined during discovery, onboarding, or written agreement.

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Task Owl coordinates both strategy and execution through a single relationship. Laurie serves as the strategic point of contact, bringing in trusted team members as needed so clients are not left managing multiple vendors.

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Task Owl does not provide on-demand, real-time, or full-time administrative support unless explicitly agreed to in writing.

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Discovery Calls & Fit

Discovery calls are provided to confirm service fit, clarify scope, and determine the right level of strategic support for your business.

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Task Owl reserves the right to decline service requests that:

  • Fall outside our scope of expertise

  • Require on-demand availability

  • Present ethical, security, or workload conflicts
     

When possible, referrals to other qualified professionals will be provided.

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Scheduling & Workflow Expectations

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All work is:

  • Planned and scheduled in advance

  • Deadline-driven

  • Integrated into an active engagement workflow
     

Engaging Task Owl does not guarantee immediate availability or unlimited responsiveness. Strategic work and execution support are scoped and scheduled to protect quality, focus, and sustainability, both for our clients and for our team.

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This structure is essential to delivering reliable, thoughtful work and avoiding rushed or reactive execution.

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Engagement Structures

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Strategic Partnership Retainers

  • OBM engagements are structured as ongoing monthly retainers

  • Scope, deliverables, and areas of ownership are defined in a written agreement

  • Retainers are billed in advance and are non-refundable once the engagement month has begun

  • Changes in scope may require a revised agreement
     

Fixed-Price Engagements

  • The Strategic Growth Audit™ and other diagnostic engagements are scoped as fixed-price projects

  • Deliverables, timelines, and inclusions are defined upfront

  • Fixed-price engagements are not interchangeable with retainer hours or time blocks
     

Execution Support Time Blocks

  • Purchased hours are prepaid and deducted only for time worked

  • Time blocks are valid for 12 months from the purchase date

  • Hours are non-refundable once work has begun

  • Unused hours expire after the validity period
     

Payment Terms

  • Payment is required in advance for all services and digital products

  • Payments are processed securely through third-party platforms

  • Task Owl does not store full payment information
     

Late or incomplete payments may delay scheduling or delivery.
 

Digital Products & Templates

Templates, tools, and digital downloads are:

  • Provided for individual business use

  • Non-transferable

  • Non-refundable once accessed
     

Digital products do not include implementation, customization, or ongoing support unless stated explicitly.


Communication

Communication is conducted through agreed-upon channels during business hours.

Task Owl does not monitor inboxes, messaging platforms, or systems in real time unless explicitly included in scope.
 

Response times and communication cadence are established during onboarding.
 

Client Responsibilities

Clients agree to:

  • Provide timely access, information, and approvals

  • Respect agreed timelines and scope

  • Communicate changes clearly and in advance
     

Delays caused by missing information or approvals may affect delivery timelines.

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Confidentiality & Data Security

Task Owl follows structured workflows and uses secure, reputable platforms to support confidentiality and data protection.

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Clients are responsible for managing their own account access, password security, and permissions unless otherwise agreed.

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Detailed security practices are provided as part of onboarding and service agreements when applicable.

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Responsible Use of AI & Technology

AI-enabled tools may be used to support efficiency, ideation, organization, or workflow enhancement.

All AI usage includes human oversight and professional judgment and is applied to enhance, never replace, thoughtful, human-led work.

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Laurie Justice McAleenan holds her OBM Accreditation and is certified through the CAIVA (Certified AI Virtual Assistant) program, and applies AI tools responsibly and ethically.

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Intellectual Property & Ownership of Deliverables

All materials created by Task Owl remain the intellectual property of Task Owl VA, LLC until payment is received in full.

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Upon full payment, clients receive a license to use deliverables for their business purposes unless otherwise stated.

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Task Owl's proprietary frameworks and methodologies, including but not limited to Clarity-to-Capacity™, Founder Dependency™, Operational Chaos™, Sustainable Capacity™, Delegation Readiness™, the Strategic Growth Audit™, and The Calm Growth Letter™, are the intellectual property of Task Owl VA, LLC. These names, frameworks, and related materials may not be copied, reproduced, taught, or redistributed without written permission.

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Templates and proprietary systems may not be resold or redistributed.

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Limitation of Liability

Task Owl provides services in good faith using professional judgment and experience. However, we cannot guarantee specific outcomes, business results, or financial performance.

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Task Owl is not liable for:

  • Indirect or consequential damages

  • Business losses due to delays, third-party tools, or client-provided information

  • Decisions made by clients based on delivered work
     

Termination

Either party may terminate services with written notice according to the terms of the active agreement.

Standard retainer engagements require 30-day written notice for termination unless otherwise stated in a signed agreement.

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Unused prepaid time is subject to the time block policy outlined above.

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Task Owl reserves the right to terminate services immediately if terms are violated or misuse occurs.

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Website Use

You agree not to:

  • Use this website for unlawful purposes

  • Attempt to gain unauthorized access to systems

  • Copy or misuse site content or materials
     

Content is provided for informational purposes and may be updated without notice.

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These Terms of Service may be updated periodically. Continued use of the website or services constitutes acceptance of updated terms.

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Governing Law

These Terms are governed by the laws of the state in which Task Owl VA, LLC operates, without regard to conflict of law principles.

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Contact Information

If you have questions about these Terms of Service, please contact:

Task Owl VA, LLC (d/b/a Task Owl)
Email: laurie@taskowlva.com
Website: taskowlva.com

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