Terms of Service

A legal disclaimer

Last updated: January 31,2026

Welcome to Task Owl VA. By accessing this website (www.taskowlva.com) or engaging services, digital products, or resources offered by Task Owl VA (“we,” “our,” or “us”), you agree to the following Terms of Service.

Please read these terms carefully before using this website or purchasing services or products.

Scope of Services

Task Owl VA provides:

Task-based virtual assistant services
Project-based support and systems setup
Digital products, templates, and tools

All services are delivered according to defined scope, timelines, and workflow structure, as outlined during discovery, onboarding, or written agreements.

Task Owl VA does not provide on-demand, real-time, or full-time administrative assistance unless explicitly agreed to in writing.

Discovery Calls & Fit

Discovery calls are provided to confirm service fit, clarify scope, and determine the appropriate support model.

Task Owl VA reserves the right to decline service requests that:

Fall outside scope
Require on-demand availability
Present ethical, security, or workload conflicts

When possible, referrals to other qualified professionals may be provided.

Scheduling & Workflow Expectations

All work is:

Planned and scheduled in advance
Deadline-driven
Added into an active client workflow

Purchasing time blocks or services does not guarantee immediate availability or unlimited responsiveness. Tasks must be scoped and scheduled to ensure quality, focus, and sustainability.

This structure is essential to delivering reliable, thoughtful work and avoiding rushed or reactive execution.

Time Blocks & Fixed-Price Services

Virtual Assistant Time Blocks

Purchased hours are prepaid and deducted only for time worked
Time blocks are valid for 12 months from purchase date
Hours are non-refundable once work has begun
Unused hours expire after the validity period

Fixed-Price Services

Fixed-price services are scoped per project
Deliverables, timelines, and inclusions are defined upfront
Fixed-price services are not interchangeable with time blocks

Payment Terms

Payment is required in advance for all services and digital products
Payments are processed securely through third-party platforms
Task Owl VA does not store full payment information

Late or incomplete payments may delay scheduling or delivery.

Digital Products & Templates

Templates, tools, and digital downloads are:

Provided for individual business use
Non-transferable
Non-refundable once accessed

Digital products do not include implementation, customization, or ongoing support unless stated explicitly.

Communication

Communication is conducted through agreed-upon channels during business hours.

Task Owl VA does not monitor inboxes, messaging platforms, or systems in real time unless explicitly included in scope.

Response times and communication cadence are established during onboarding.

Client Responsibilities

Clients agree to:

Provide timely access, information, and approvals
Respect agreed timelines and scope
Communicate changes clearly and in advance

Delays caused by missing information or approvals may affect delivery timelines.

Confidentiality & Data Security

Task Owl VA follows structured workflows and uses secure, reputable platforms to support confidentiality and data protection.

Clients are responsible for managing their own account access, password security, and permissions unless otherwise agreed.

Detailed security practices are provided as part of onboarding and service agreements when applicable.

Responsible Use of AI & Technology

AI-enabled tools may be used to support efficiency, ideation, organization, or workflow enhancement.

All AI usage includes human oversight and professional judgment and is applied to enhance — never replace — thoughtful, human-led work.

Laurie Justice McAleenan is certified through the CAIVA (Certified AI Virtual Assistant) program and applies AI tools responsibly and ethically.

Responsible Use of AI & Technology

All materials created by Task Owl VA remain the intellectual property of Task Owl VA until payment is received in full.

Upon full payment, clients receive a license to use deliverables for their business purposes unless otherwise stated.

Templates and proprietary systems may not be resold or redistributed.

Limitation of Liability

Task Owl VA provides services in good faith using professional judgment and experience. However, we cannot guarantee specific outcomes, business results, or financial performance.

Task Owl VA is not liable for:

Indirect or consequential damages
Business losses due to delays, third-party tools, or client-provided information
Decisions made by clients based on delivered work

Termination

Either party may terminate services with written notice according to the terms of the active agreement.

Unused prepaid time is subject to the time block policy outlined above.

Task Owl VA reserves the right to terminate services immediately if terms are violated or misuse occurs.

Website Use

You agree not to:

Use this website for unlawful purposes
Attempt to gain unauthorized access to systems
Copy or misuse site content or materials

Content is provided for informational purposes and may be updated without notice.

You agree not to:

Use this website for unlawful purposes
Attempt to gain unauthorized access to systems
Copy or misuse site content or materials

Content is provided for informational purposes and may be updated without notice.

These Terms of Service may be updated periodically. Continued use of the website or services constitutes acceptance of updated terms.

Governing Law

These Terms are governed by the laws of the state in which Task Owl VA operates, without regard to conflict of law principles.

Contact Information

If you have questions about these Terms of Service, please contact:

Task Owl VA
Email: laurie@taskowlva.com
Website: https://www.taskowlva.com